Terms and Conditions

Last updated: 31 July 2026

These Terms and Conditions apply to all visitors and customers of Iqra Studio. By using our website or placing an order, you agree to these terms.

1. Products and Availability

We make reasonable efforts to display product colours, embroidery, fabric, measurements, and details accurately. However:

• Colours may vary slightly because of lighting, photography, or screen settings.
• Handmade or embroidered articles may have minor natural variations.
• Product availability is subject to stock.
• We may cancel or limit an order if a product is unavailable, incorrectly priced, or affected by a technical error.

2. Pricing

All prices displayed on the website are in Pakistani Rupees unless otherwise stated.

Iqra Studio may update prices, offers, or promotions without prior notice. The applicable price is the price displayed when the order is placed, subject to verification of obvious errors.

3. Payment Methods

We currently accept:

• Cash on Delivery.
• Advance bank transfer or bank deposit.
• Any other payment method displayed at checkout.

Advance Bank Payment Details

Bank: Meezan Bank
Account Title: IQRA ILYAS
Account Number: 26940113115885
IBAN: PK66MEZN0026940113115885

After payment, customers must send the payment receipt and order number through WhatsApp for verification.

Never send your ATM PIN, bank password, card PIN, or online-banking password.

4. Delivery Charges

Cash on Delivery

A delivery charge of Rs. 200 applies to Cash on Delivery orders anywhere in Pakistan.

Advance Payment

Customers who make the full payment in advance through bank transfer receive free delivery within Pakistan.

Free delivery is confirmed only after the complete payment has been received and verified.

5. Order Confirmation

Orders may be confirmed through phone call or WhatsApp before dispatch.

Iqra Studio may hold or cancel an order if:

• The customer cannot be reached.
• The phone number or address is incomplete.
• Advance payment has not been verified.
• The order appears suspicious or fraudulent.
• The product is unavailable.

6. Delivery Time

Orders within Pakistan are normally delivered within 3–4 working days after confirmation through PostEx Courier or another available courier service.

Delivery may take longer because of:

• Remote delivery locations.
• Public holidays or weekends.
• Weather or road conditions.
• Courier delays.
• Incorrect or incomplete customer information.
• Events beyond our reasonable control.

Delivery times are estimates and not guaranteed deadlines.

7. International Orders

International customers must contact us through WhatsApp before ordering.

International delivery charges, estimated delivery time, payment method, customs duties, and return eligibility will be confirmed separately before the order is accepted.

Any customs duties, import taxes, or destination-country charges are normally payable by the customer unless agreed otherwise in writing.

8. Seven-Day Return and Exchange Policy

A return or exchange request must be submitted within 7 calendar days of receiving the order.

The item must be:

• Unworn and unused.
• Unwashed and unaltered.
• Free from stains, perfume, makeup, or damage.
• Returned with original tags and packaging.
• Accompanied by the order number and purchase evidence.

Items that do not meet these conditions may be refused.

9. Damaged, Defective, or Incorrect Products

Customers must report a damaged, defective, or incorrect product within 24 hours of delivery.

A complete parcel-opening video is compulsory for these claims. The video must:

• Begin before the courier package is opened.
• Clearly show the shipping label and sealed package.
• Show the complete opening process without cuts or editing.
• Clearly show the alleged damage, defect, or incorrect item.

Claims without a clear and continuous opening video may not be accepted.

After verification, Iqra Studio may offer an exchange, replacement, store credit, or refund depending on the circumstances.

10. Size Exchanges

Size exchanges may be accepted within 7 days, subject to stock availability and the item meeting all return conditions.

For size exchanges or customer change-of-mind returns:

• Return courier charges are paid by the customer.
• Re-delivery charges may also be payable by the customer.
• An exchange is not guaranteed where the requested size is unavailable.

11. Return Courier Charges

Iqra Studio will normally cover reasonable return or replacement delivery charges only where we verify that:

• The product was damaged when delivered.
• The wrong product was sent.
• A confirmed manufacturing defect exists.

For incorrect size selection, change of mind, or personal preference, courier charges are the customer’s responsibility.

12. Non-Returnable Items

The following are not returnable unless damaged, defective, or incorrectly supplied:

• Sale or clearance items.
• Customized or made-to-order products.
• Altered products.
• Products without original tags.
• Used, washed, stained, perfumed, or damaged products.
• Items returned after the 7-day period.

13. Refunds

Approved refunds are processed after the returned product is received and inspected.

Refunds may be issued through bank transfer or another agreed method. Original courier charges are generally non-refundable unless the mistake was made by Iqra Studio.

Bank processing time may vary.

14. Order Cancellation

Customers should request cancellation as soon as possible.

An order cannot normally be cancelled after it has been dispatched. If a dispatched COD order is refused without a valid reason, Iqra Studio may restrict future Cash on Delivery orders from that customer.

Advance-payment orders that have already entered processing may be subject to deductions for costs already incurred.

15. Customer Responsibilities

Customers are responsible for:

• Providing an accurate name, phone number, and delivery address.
• Checking the selected product, colour, and size before ordering.
• Remaining available for order confirmation and courier contact.
• Inspecting the parcel promptly after delivery.
• Following the return and opening-video requirements.

16. Intellectual Property

All website content, product photographs, logos, designs, text, and branding belong to Iqra Studio or their respective owners. They may not be copied, reproduced, or used commercially without written permission.

17. Limitation of Liability

To the extent permitted by applicable law, Iqra Studio is not responsible for indirect losses, courier delays outside our control, screen-related colour differences, or losses caused by incorrect information provided by the customer.

Nothing in these terms limits rights that cannot legally be excluded.

18. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan. Any dispute will first be addressed through good-faith communication between the customer and Iqra Studio.

19. Changes to These Terms

Iqra Studio may update these Terms and Conditions when its services, prices, policies, or legal requirements change. Updated terms become effective when published on the website.

20. Contact

For orders, returns, international shipping, or payment verification:

Iqra Studio
Website: iqrastudio.online
WhatsApp: 03278350233